Aeroflot Airlines

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About Aeroflot

Aeroflot or PJSC Aeroflot is a renowned Russian Airline and is a major flag carrier airline of the country’s federation. Founded in 1923, this airline runs as one of the oldest serving airlines in the world. Besides, Aeroflot is an active member of the Sky Team airline alliance and has a codeshare agreement with 30 airlines. Furthermore, Aeroflot Airlines(SU) operate from Sheremetyevo International Airport, a primary hub, and is headquartered in Moscow. As of now, the Aeroflot flights serve 65 domestic and 111 international destinations in a total of 56 countries worldwide. 

Fleet

The fleet size of the Aeroflot fleet is 181 and consists of narrow and wide-body aircraft made out of three aircraft families: Airbus and Boeing. 

Let’s find out the list of aircraft employed for Aeroflot Airlines(SU).

AircraftIn Fleet
Airbus A320-20060
Airbus A320neo6
Airbus A321-20033
Airbus A321neo3
Airbus A330-2002
Airbus A330-30012
Airbus A350-9006
Boeing 737-80037
Boeing 777-300ER22
Total181

Aeroflot Airlines Details

Flights Per WeekMost Popular Destination
4967Sheremetyevo Alexander S. Pushkin International Airport
OriginDestinationDeparture DateBest Price
Cancun(CUN)Moscow(MOW)Mar 15, 2022USD 322
Los Angeles(LAX)Moscow(MOW)Apr 07, 2022USD 679
Khabarovsk(KHV)Miami(MIA)Apr 23, 2022USD 623
Saint Petersburg(LED)New York City(JFK)May 12, 2022USD 578
Cuba(HAV)Moscow(MOW)Oct 18, 2022USD 487
Moscow(MOW)Anapa(AAQ)Jun 21, 2022USD 451
Turkey(IST)Moscow(MOW)Jun 05, 2022USD 343
Washington D.C.(IAD)Irkutsk(IKT)Sep 13, 2022USD 1012
Sochi(AER)Kazan(KZN)May 10, 2022USD 983
Moscow(MOW)Dubai(DXB)Apr 26, 2022USD 281

Top Airports Served by Aeroflot

  • Moscow Sheremetyevo Airport (SVO)
  •  Saint Petersburg Pulkovo Airport (LED)
  •  Simferopol Airport (SIP)
  •  Adler/Sochi Airport (AER)
  •  Krasnoyarsk Airport (KJA)
  •  Anapa Airport (AAQ)
  •  Ekaterinburg Airport (SVX)
  •  Krasnodar Airport (KRR)
  •  Rostov on Don Airport (ROV)
  •  Kaliningrad Airport (KGD)
  •  Kazan Airport (KZN)
  •  Samara Kurumoch Airport (KUF)

Airlines Policies & Services

Cancellation Policy

The Aeroflot cancellation policy is seamless and flexible to provide passengers the best experience without any chaos. Besides, with Aeroflot Airlines, you don’t have to worry about the refund or last minute cancellation. Here are some facts explaining the policy:

  • The passengers are eligible to cancel their Aeroflot flights only if the booking is made from Aeroflot official website, customer support or concerned airport counters.
  • If you have booked your Aeroflot Airlines(SU) from a third-party agency, then contact their customer support for more information about the refund policy.
  • The cancellation is only allowed if the booking is made 7 days prior to the scheduled departure date.
  • If the flight is canceled within 24 hours of reservation, then Aeroflot will not charge any cancellation fee.
  • The amount of cancellation fee depends on the flight route, destination and many more.
  • The Aeroflot flight cancellation policy is applicable to both refundable and non-refundable flight tickets.

Refund Policy

  • As per Aeroflot flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • If cancellation is made within 24 hours then the refund will be credited within 10 working days. And , in case the payment is delayed, you can get in touch with the airline’s customer support.
  • The refund of the Aeroflot flight ticket depends upon several factors like technical glitch, flight cancellation and many more. 
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.

Baggage Policy

The baggage policy of Aeroflot Airlines(SU) follows different baggage rules depending on the class. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed 50cm×40cm×25cm. 

  • Business Class
    Two pieces of carry-on baggage not weighing more than 70lbs and one personal item bag not exceeding 33lbs.
  • Economy class
    One piece of carry-on baggage not weighing more than 50lbs and one personal item bag not exceeding 22lbs.
    Note- The personal item bag is considered as the handbag, laptop bag or suitcase.

Checked Baggage Allowance

Domestic flights within Russia 

Cabin ClassBaggage Allowance
Premium Class70lbs
Coach Class50lbs

Flights to and from USA and Central America

Cabin ClassBaggage AllowancePieces Allowed Maximum Size
Premium Class70lbs2 pieces79inches
Coach Class50lbs1 piece62 inches

Flights to and from Asia

Cabin ClassBaggage AllowancePieces Allowed Maximum Size
Premium Class70lbs2 pieces79inches
Coach Class50lbs1 piece62 inches

Flights to and from Europe

Cabin ClassBaggage AllowancePieces Allowed Maximum Size
Premium Class70lbs2 pieces79inches
Coach Class50lbs2 pieces62 inches

Flights to and from Tokyo

Cabin ClassBaggage AllowancePieces Allowed Maximum Size
Premium Class70lbs3 pieces79inches
Coach Class50lbs2 pieces62 inches

Booking Fee

The booking fee for Aeroflot scheduled flights varies depending on the destination, class, date, type of baggage, and check-in type.

Web Check-in

  • Aeroflot(SU) offers you an online check-in option where you can check your Aeroflot flight departure terminal, book your favorite seat and print out your boarding pass from the comfort of your home. 
  • The web check-in opens up 24 hours prior to your departure date till 45 minutes before the flight takes off. 
  • Moreover, if you’re unable to print your boarding pass, then you can print one at the offline self check-in kiosk no later than 45 minutes before departure.

Baggage Check-in

After the self-check-in procedure, you are required to get your baggage checked at the baggage counter no earlier than 6 hours and no later than 45 minutes before scheduled departure.

In-flight Entertainment

Traveling via Aeroflot Airlines(SU) provides you a whole package of entertainment. The Aeroflot aircrafts are packed with seatback screens and wi-fi access to make your journey impeccable. You can watch your favorite movie, or listen to music, plus if you’re flying with kids they can enjoy the ride while watching cartoons and playing video games. 

Customer Support

Passengers utilizing Aeroflot Airlines(SU) flights can call on their customer support toll free number 8(800) 444-55-55 or visit https://www.aeroflot.com/ru-en for any other queries.

Aeroflot- Frequently Asked Questions (FAQs)

  • Does Aeroflot provide wheelchair service to specially-abled passengers?

    Yes, Aeroflot Airlines(SU) offers wheelchair and mobility services from the check-in counters at your departing airport. Upon arrival at your destination, you will be taken to the connecting flight or assisted upon the completion of your arrival.

  • Do I need to show any documents while flying with Aeroflot?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Aeroflot flights. 

  • Is it safe to travel with Aeroflot during Covid-19?

    Aeroflot strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Aeroflot ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does Aeroflot provide in-flight dining?

    Aeroflot(SU) provides complimentary food and beverages on all flights, depending on the duration of the journey.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Aeroflot charge for flight cancellation?

    If you cancel your Aeroflot flights within 24 hours from your departure date then a nominal fee of USD 100 to USD 400 will be charged. However, after a 24 hours time frame, a fee of USD 100 to USD 500 will be charged as per Aeroflot flight cancellation policy. 

  • Where can I check my Aeroflot flight status?

    You can simply visit the official website of Aeroflot(SU). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does Aeroflot Airlines allow pets on flights?

    Yes, you can travel seamlessly with your beloved pet on Aeroflot flights. However, to learn more about the flying with pets guidelines you are advised to visit the official website of Aeroflot. 

  • Can I cancel my Aeroflot Airlines flight?

    Yes, You can easily initiate a cancellation request for the flight booked via Aeroflot.com, Aeroflot Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Aeroflot flights canceled within the allowed time span.

  • Can I cancel my Aeroflot reservation for free within 24hours?

    If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7days or more at the time of initiating the cancellation request.

  • How much does Aeroflot charge for flight cancellation?

    The Aeroflot flight cancellation fee is USD 100 to USD 400 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to get a refund with a non-refundable ticket?

    As per Aeroflot cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • How long will it take to get the refund ?

    The refund is usually initiated within 10 days of Aeroflot flight cancellation.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Aeroflot flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

Aeroflot Popular Airports

  • Simferopol Airport (SIP)
  • Krasnojarsk Airport (KJA)
  • Ekaterinburg Airport (SVX)
  • Krasnodar Airport (KRR)
  • Kaliningrad Airport (KGD)
  • Kazan Airport (KZN)

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