Aeromexico Airlines

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About Aeromexico (AM)

Operating under the name of Aeromexico (AM), Aerovias de Mexico, S.A. de C.V. is Mexico’s flag carrier airline. Based in Mexico City, the airline is the biggest player in the domestic air transportation market. Furthermore, Aeromexico Airlines (AM) operates mainly from its primary hub in Mexico City and secondary hubs at Guadalajara and Monterrey. Moreover, there are 86 Aeromexico flights, which covers 90 destinations worldwide. It has codeshare agreements with 16airlines and is a founder member of the SkyTeam airline alliance.

Fleet

The fleet size of Aeromexico (AM) is 86, and it is completely made out of Boeings. Here’s a list of aircraft owned by Aeromexico (AM):

AircraftIn Fleet
Boeing 737-70005
Boeing 737-80036
Boeing 737 MAX 821
Boeing 737 MAX 96
Boeing 787-88
Boeing 787-910
Total86

Aeromexico Flight Details

Flights Per WeekMost Popular Destination
14979 Mexico City Juarez International
FlightOriginDestinationWeekly Flights
678Mexico CityGuatemala CitySeven Days Available
669San FranciscoMexico CitySeven Days Available
2971Nuevo LaredoMexico CitySeven Days Available
2686Mexico CityAustinSeven Days Available
495SeattleMexico CitySeven Days Available
651ManaguaMexico City4 days a week
679Guatemala CityMexico CitySeven Days Available
494Mexico CitySeattleSeven Days Available
2719Salt Lake CityGuadalajaraSeven Days Available
26AmsterdamMexico CitySeven Days Available

Top Airports Served by Aeromexico (AM)

  • Mexico City Benito Juarez Airport (MEX)
  • Guadalajara Miguel Hidal Airport (GDL)
  • Cancun Airport (CUN)
  • Monterrey Gen Mariano Escobedo Airport (MTY)
  • Tijuana Rodriguez Airport (TIJ)
  • Merida Rejon Airport (MID)
  • Los Angeles Airport (LAX)
  • Villahermosa Capitan Carlos Perez Airport (VSA)
  • Hermosillo Gen Pesqueira Garcia Airport (HMO)
  • Puerto Vallarta Ordaz Airport (PVR)
  • Chihuahua Fierro Villalobos Airport (CUU)
  • Ciudad Juarez Abraham Gonzalez Airport (CJS)
  • San Jose del Cabo Los Cabos Airport (SJD)
  • San Francisco Airport (SFO)
  • Chicago O’Hare International Airport (ORD)

Aeromexico Airlines (AM) Policies & Services (Cancellation, Baggage, Check-in, Booking Fee, in-flight Entertainment)

Cancellation Policy

Aeromexico (AM) is constantly updating its Cancellation and Refund policy to keep it flexible and convenient for the passengers. With an Aeromexico (AM) flight reservation, you do not have to worry about the last-minute cancellation cost. To understand it better, here is a highlight of Aeromexico cancellation policy:

  • Aeromexico (AM) has eliminated the cancellation fee of First, Business, Premium Economy, and Economy Class for all domestic and short-haul international routes.
  • If you have a change in your travel plans, you can visit the Aeromexico (AM) website to request Aeromexico Cancellation, where you will keep the original value of the Aeromexico flights fare but need to pay the fare difference if your new flight is more expensive than the previous.
  • The Aeromexico (AM) flight cancellation request will only be valid for flights booked via Aeromexico.com, Aeromexico Call Center, or airport counters.
  • The Aeromexico flight cancellation policy is applicable to both restricted and non-restricted fares.
  • The refund for the cancelled flight will be credited to the original mode of payment within 7-10 business days.
  • Passengers travelling on Basic or Value fare who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.

Refund Policy

Here are some important highlights on Aeromexico Cancellation Refund Policy

  • A cancellation fee may apply depending on the routes, date of departure, and fare rules of the purchased flights.
  • Aeromexico (AM) may initiate a refund to the passenger who paid for the ticket.
  • Aeromexico (AM) cancellation would be applicable on refundable and non-refundable flight tickets.

Baggage Policy

Aeromexico (AM) allows one piece of carry-on baggage and one personal item weighing a maximum of 40lb for premium class and 22lb for economy class between them. The wheeled or wheelless baggage dimensions should not exceed 55cm×40cm×25cm.

The second bag is considered a personal item (handbag, laptop case, suitcase, etc.) and should weigh a maximum of 6.6lbs irrelevant of the class.

Checked Baggage Allowance

Domestic Flights within Mexico

  • Premier Class: 66lb
  • Coach Class: 55lb

Flights To and From USA and Central America

  • Premium Class: 2 pieces
  • Maximum weight of each piece: 70lb
  • Maximum size of each piece: 62in
  • Coach Class: 1piece
  • Maximum weight: 50lb
  • Maximum size: 62in

Flights to and from Europe

  • Premier Class: 2 pieces
  • Maximum Weight of each piece: 70 lb/32 kg
  • Maximum Size of each piece: 62 in/158 cm
  • Coach Class: 2 pieces
  • Maximum Weight of each piece: 50 lb/23 kg
  • Maximum Size of each piece: 62 in/158 cm

Flights to/from South America and Asia

  • Premier Class: 3 pieces
  • Maximum Weight of each piece: 70 lb/32 kg
  • Maximum Size of each piece: 62 in/158 cm
  • Coach Class: 2 pieces
  • Maximum Weight of each piece: 70 lb/32 kg
  • Maximum Size of each piece: 62 in/158 cm

Flights to/from Lima

  • Premier Class: 3 pieces
  • Maximum Weight of each piece: 70 lb/32 kg
  • Maximum Size of each piece: 62 in/158 cm
  • Coach Class: 2 pieces
  • Maximum Weight of each piece: 50 lb/23 kg
  • Maximum Size of each piece: 62 in/158 cm      

Booking Fee

The booking fee varies depending on destination, class, date, type of baggage, and check-in type.

Web Check-in

Aeromexico (AM) offers two options to its passengers to check-in- in person or via the internet or smartphone. However, different rules apply to each.
In-person check-in could be done at the counter 30 minutes before take-off in domestic flights with no checked luggage and 40 minutes before take-off in case of international flights with no checked baggage, and 90 minutes before take-off with checked luggage.

The web check-in facility is open to domestic passengers 48 hours before take-off and 24 hours for international passengers.

In-flight Entertainment

Aeromexico (AM) in-flight WIFI keeps you connected with the world during flight. On Embraer Narrowbody aircraft, you can watch your favorite show, movies, or web series free-on-board with your smartphone or tablet.

Customer Support

Passengers traveling on Aeromexico (AM) can call on the customer support number 1-800-237-6639 or visit Aeromexico.com for any query or flight-related issue.

FAQs

  • Does Aeromexico provide wheelchair service to specially-abled passengers?

    Yes, Aeromexico offers wheelchair service from the check-in counters at your departing airport. Upon arrival at your destination, you will be taken to the connecting flight or assisted upon the completion of your arrival.

  • Do I need to show any documents while flying with Aeromexico?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government rules.

  • Is it safe to travel with Aeromexico during Covid-19?

    Aeromexico strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Aeromexico ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does Aeromexico provide in-flight dining?

    Aeromexico provides complimentary food and beverages on all flights, depending on the duration of the journey.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Aeromexico charge for flight cancellation?

    The Aeromexico flight cancellation fee is $200 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

Aeromexico Popular Airports

  • Mexico City International Airport Flights
  • Don Miguel Hidalgo Y Costilla International Airport Flights
  • Hartsfield Jackson Atlanta International Airport Flights
  • Los Angeles International Airport Flights
  • Chicago O’hare International Airport Flights
  • San Francisco International Airport Flights
  • John F Kennedy International Airport Flights

Aeromexico Popular Routes

  • Los Angeles to Mexico City (LAX to MEX)
  • Mexico City to New York City (MEX to NYC)
  • Mexico City to Los Angeles (MEX to LAX)
  • New York City to Mexico City (NYC to MEX)
  • Mexico City to Chicago (MEX to CHI)
  • Tijuana to Mexico City (TIJ to MEX)

Aeromexico Popular Destinations

  • Flights to Mexico City
  • Flights to Tijuana
  • Flights to New York City
  • Flights to Los Angeles
  • Flights to Chicago

Other Help Topics

  • Aeromexico Airline customer support number
  • Aeromexico Airline flight change
  • Aeromexico Airline cancellation policy
  • Aeromexico Airline refund policy
  • Aeromexico Airline baggage policy
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