Air New Zealand

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About Air New Zealand (NZ)

Being a major flag carrier airline of New Zealand it is headquartered in Auckland. It was founded in 1940 as Tasman Empire Airways Limited(TEAL) and later changed its name to Air New Zealand(NZ) in 1965. Additionally, the airline has a primary hub at the Auckland International Airport with focus cities- Queenstown and Sydney. As of now, the Air New Zealand flights are operated in 20 domestic and 32 international destinations across Asia, North America, South America, and Oceania. Furthermore, the airline is an active member of Star Airline Alliance and codeshare agreement with 18 airlines. 

Fleet

The fleet size of Air New Zealand is 104 and consists of narrow body aircrafts made out of Airbus, Boeing, and DHC Canada.

Let’s find out the list of aircrafts employed for Air New Zealand(NZ):

AircraftIn Fleet
Airbus A320-20018
Airbus A320neo6
Airbus A321neo7
ATR 72-60029
Boeing 777-300ER7
Boeing 787-914
De Havilland Dash 8-30023
Total104

Air New Zealand Flight Details

Flights Per WeekMost Popular Destination
5397Auckland International Airport(AKL)

Popular Air New Zealand Flight Routes and Destinations

OriginDestinationDeparture DateBest Price
Auckland(AKL)Los Angeles(LAX)Oct 25, 2022USD 201
Auckland(AKL)Nelson(NSN)Mar 15, 2022USD 122
Blenheim(BHE)Wellington(WLG)Apr 07, 2022USD 179
Christchurch(CHC)Dunedin(DUD)Apr 23, 2022USD 223
Christchurch(CHC)Hamilton(HLZ)May 12, 2022USD 278
Gisborne(GIS)Wellington(WLG)Oct 18, 2022USD 187
Napier(NPE)Auckland(AKL)Jun 21, 2022USD 251
Palmerston(PMR)Invercargill(IVC)Jun 05, 2022USD 243
Nelson(NSN)Auckland(AKL)Sep 13, 2022USD 112
Rotorua(ROT)Timaru(TIU)May 10, 2022USD 144

Top Airports Served by Air New Zealand (NZ)

  • Auckland Intl Airport (AKL)
  •  Wellington Airport (WLG)
  •  Christchurch Airport (CHC)
  •  Nelson Airport (NSN)
  •  Napier Hawkes Bay Airport (NPE)
  •  Tauranga Airport (TRG)
  •  Queenstown Intl Airport (ZQN)
  •  Palmerston North Airport (PMR)
  •  Dunedin Airport (DUD)
  •  New Plymouth Airport (NPL)
  •  Hamilton Airport (HLZ)
  •  Blenheim Airport (BHE)
  •  Invercargill Airport (IVC)
  •  Gisborne Airport (GIS)
  •  Rotorua Airport (ROT)

Air New Zealand(NZ) Policies & Services 

Cancellation Policy

The Air New Zealand cancellation policy provides flexibility and premium benefits, ensuring a convenient journey for all the passengers. Besides, with Air New Zealand, you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

  • The passengers are eligible to cancel their Air New Zealand flights only if the booking is made from Air New Zealand official website or via customer support.
  • For bookings made via a third-party agency you are suggested to contact the concerned party only.
  • The cancellation is  allowed only if the booking is made 7 days prior to the scheduled departure date.
  • If the flight is canceled within 24 hours of reservation, then Air New Zealand will not charge any cancellation fee. 
  • The Air New Zealand 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

Refund Policy

  • As per Air New Zealand(NZ) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is canceled within 24 hours of booking.
  • The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
  • The refund of the Air New Zealand flights ticket depends upon several factors like technical glitch, flight cancellation and many more. 
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the Air New Zealand cancellation policy.

Baggage Policy

  • The baggage policy of Air New Zealand(NZ) allows different baggage rules depending on the cabin class. In addition, the dimensions for wheeled and non-wheeled bags must not exceed 118cm or 46.5 inches.
  • Business Class– Two carry-on baggage and one personal item bag are allowed with maximum weight up to 30lbs.
  • Economy Class– one carry-on baggage and one small item bag with maximum weight up to 15lbs.

Note– The personal item bag is considered as the handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.

Checked Baggage Allowance

  • The dimensions for checked baggage must not exceed 80cm x 50 cm x 28cm.
  • The weight of the checked baggage must not exceed 50lbs for all cabin classes and flight routes. 

 Baggage Allowance For Domestic Flights Within New Zealand

Cabin ClassPieces AllowedBaggage Allowance
Economy1 piece 50lbs
TheWorks1 piece 50lbs
Seat+Bag1 piece 50lbs
Premium Economy2 pieces 50lbs
WorksDeluxe2 pieces 50lbs
Business Premier3 pieces 50lbs

Baggage Allowance For Flights To and From Honolulu

Cabin ClassPieces AllowedBaggage Allowance
Economy1 piece 50lbs
TheWorks2 pieces 50lbs
Seat+Bag1 piece 50lbs
Premium Economy2 pieces 50lbs
WorksDeluxe2 pieces 50lbs
Business Premier3 pieces 50lbs

Baggage Allowance For Flights To and From Shanghai, Singapore and Taipei

Cabin ClassPieces AllowedBaggage Allowance
Economy2 pieces50lbs
TheWorks1 piece 50lbs
Seat+Bag1 piece 50lbs
Premium Economy2 pieces 50lbs
WorksDeluxe2 pieces 50lbs
Business Premier3 pieces 50lbs

Baggage Allowance For Flights To and From USA, South America, and Canada

Cabin ClassPieces AllowedBaggage Allowance
Economy2 pieces50lbs
TheWorks1 piece 50lbs
Seat+Bag1 piece 50lbs
Premium Economy2 pieces 50lbs
WorksDeluxe2 pieces 50lbs
Business Premier3 pieces 50lbs

Carry on baggage for infants

  • Air New Zealand(NZ) will transport your infant’s child seat and stroller free of cost under checked baggage. Only one carry-on diaper bag per family is allowed in the cabin as per the airline’s policy.
  • The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

  • Air New Zealand(NZ) only allows small domestic pets like dogs, cats, and small birds on the passenger cabin of the aircraft. 
  • The pet is allowed on the aircraft, only if the weight of the animal container and the pet together does not exceed 30lbs.

Booking Fee

  • A nominal service fee for Air New Zealand scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

  • Air New Zealand(NZ) offers you an online check-in option via their website, from where you can print out your boarding pass, change your seat, and print your flight receipt from the comfort of your home. 
  • The web check-in opens up for all national and international flights 24 hours prior departure to 1 hour before the flight takes off. 
  • The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks at the airports.

Baggage Check-in

  • After the check-in process, you need to get your baggage checked at the baggage counter no later than 60 minutes before the scheduled departure of your Air New Zealand flights.

In-flight Entertainment

  • Air New Zealand(NZ) offers impeccable in-flight entertainment options to all their passengers. The aircrafts are packed with seatback screens to provide you endless entertainment throughout your flight.
  • With loaded entertainment, you can watch your favorite movies, TV series, and cartoons for a full dose of enjoyment. 

Air New Zealand(NZ) Meal Policy

  • Air New Zealand(NZ) provides complimentary food or beverages on flights. In addition, there’s a wide variety of meals offered including snacks, main course meals, and non-alcoholic beverages to make your journey worthwhile.
  • The meals are offered by the airline depending on the cabin class, flight duration and the route you’re traveling to. 

Customer Support

  • Passengers utilizing Air New Zealand flights can call on their customer support number 0800 737 000 or visit https://www.airnewzealand.co.nz/ for any other queries.

FAQs

  • Does Air New Zealand provide wheelchair service to specially-abled passengers?

    Yes, Air New Zealand(NZ) offers wheelchair and other mobility services upon request at your departing airport, for those who are unable to ascend the staircase or else.

  • Do I need to show any documents while flying with Air New Zealand?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Air New Zealand flights.

  • Is it safe to travel with Air New Zealand during Covid-19?

    Air New Zealand(NZ) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Air New Zealand ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does Air New Zealand provide in-flight dining?

    Air New Zealand(NZ) provides complimentary food and beverages to all the passengers, depending upon their cabin class, flight duration and destination. 

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Air New Zealand charge for flight cancellation?

    If you cancel your Air New Zealand flights within 24 hours from your departure date then a nominal fee of 100$ to 400$ will be charged. However, after a 24 hours time frame, a fee of 100$ to 500$ will be charged as per Air New Zealand flight cancellation policy. 

  • Where can I check my Air New Zealand flight status?

    You can simply visit the official website of Air New Zealand(NZ). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  •  Does Air New Zealand allow pets on flights?

    Air New Zealand(NZ) only allows small domestic dogs, cats, and birds within the passenger cabin of the aircraft.

  • Can I cancel my Air New Zealand flight?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.airnewzealand.com/, Air New Zealand Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Air New Zealand flights canceled within the allowed time span.

  •  Can I cancel my Air New Zealand reservation for free within 24hours?

    If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  •  How much does Air New Zealand charge for flight cancellation?

    The Air New Zealand(NZ) flight cancellation fee is 100USD to 400USD and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  •  How long will it take to get the refund ?

    The refund is usually initiated within 7-10 days of Air New Zealand flight cancellation.

  •  Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  •  Can I make a cancellation request on the day of departure?

    Air New Zealand flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

Air New Zealand ‏(NZ) Popular Airports

  • Christchurch International Airport Flights
  • Wellington International Airport Flights
  • Melbourne Airport Flights
  • Sydney Airport Flights
  • Nelson Airport Flights
  • Dunedin Airport Flights
  • Brisbane Airport Flights

Popular routes of the Air New Zealand ‏(NZ) airlines

  • Los Angeles to Auckland (LAX to AKL)
  • Auckland to Melbourne (AKL to MEL)
  • Auckland to Los Angeles (AKL to LAX)
  • Auckland to Sydney (AKL to SYD)
  • Wellington to Auckland (WLG to AKL)
  • Auckland to Christchurch (AKL to CHC)
  • Auckland to Wellington (AKL to WLG)
  • Christchurch to Auckland (CHC to AKL)

Air New Zealand ‏(NZ) airlines Destinations

  • Flights to Auckland
  • Flights to Melbourne
  • Flights to Los Angeles
  • Flights to Sydney
  • Flights to Christchurch
  • Flights to Wellington

Other Help Topics Of Air New Zealand

  • Air New Zealand customer support number
  • Air New Zealand flight change
  • Air New Zealand cancellation policy
  • Air New Zealand refund policy
  • Air New Zealand baggage policy
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