Avianca Guatemala Airlines

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by shreshta

About Avianca Guatemala Airlines (GU)

Avianca Guatemala formerly known as Aviateca S.A. is a major airline of Guatemala and is headquartered in Guatemala City. It is a subsidiary of the parent company, Avianca Group and is an active affiliate member of Star Alliance. Moreover, Avianca Guatemala Airlines(GU) received it’s iconic fame in 1988, when it got privatized under TACA Alliance of Central America. As of now, the airline operates in over 25 destinations in the whole of America.      

Fleet

The fleet size of Guatemala fleet is 2 and is made completely out of ATR. Let’s find out the list of aircrafts employed for Avianca Guatemala Airlines(GU):

AircraftIn Fleet
ATR 72-6002
Total2

Avianca Guatemala Airlines Flight Details

Flights Per WeekMost Popular Destination
1253La Aurora International Airport(GUA)

Popular Flight Routes and Destination by Avianca Guatemala Airlines(GU)

OriginDestinationDeparture DateBest Price
Cancun(CUN)Guatemala City(GUA)Nov 12, 2022USD 213
Los Angeles(LAX)Quito(UIO)Apr 15, 2022USD 226
Boston(BOS)Guatemala City(GUA)Mar 03, 2022USD 343
Las VegasNew York(JFK)Nov 12, 2022USD 196
Chicago(ORD)Guatemala City(GUA)   Apr 05, 2022USD 204
Liberia(LIR)Boston(BOS)Jul 27, 2022USD 451
Miami(MIA)San Andres(ADZ)Jun 16, 2022USD 167
Washington D.C.(IAD)Belize City(BZE)Sep 13, 2022USD 387
Chicago(ORD)Bogota(BOG)May 15, 2022USD 283
Boston(BOS)Panama City(PTY)Sep 26, 2022USD 259

Top Airports Served by Avianca Guatemala Airlines(GU)

  • Belize International Airport(BZE)
  • Gustavo Rojas Pinilla International Airport(ADZ)
  • Daniel Oduber Quirós International Airport(LIR)
  • Santiago Arturo Merino Benitez International Airport(SCL)
  • El Dorado International Airport(BOG)
  • Miami International Airport(MIA)
  • Juan Santamaría International Airport(SJO)
  • O’Hare International Airport(ORD)
  • Las Americas International Airport(SDQ)
  • Tocumen International Airport(PTY)
  • El Salvador International Airport(SAL)
  • Ramón Villeda Morales International Airport(SAP)

Avianca Guatemala Airlines(GU) Policies & Services 

Cancellation Policy

The Avianca Guatemala cancellation policy is seamless and provides a smooth experience to all the passengers. Besides, with Avianca Guatemala(GU), you don’t have to worry about the refund or last minute cancellation chaos. Moreover, here are some facts explaining the policy:

  • The passengers are eligible to cancel their Avianca Guatemala flights only if the booking is made from the official website, customer support or concerned airport counters.
  • If you have booked your Avianca Guatemala Airlines(GU) flights from a third-party agency, then contact their customer support for more information about the refund policy.
  • If the flight is canceled within 24 hours of reservation, then Avianca Guatemala will not charge any cancellation fee, irrespective of refundable or nonrefundable ticket. 
  • The amount of cancellation fee depends on the flight route, destination and many more factors.
  •  The Avianca Guatemala flight cancellation policy is applicable to both business and economic class.

Refund Policy

  • As per Avianca Guatemala Airlines(GU) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • If cancellation is made within 24 hours then the refund will be credited within 7-10 working days. And , in case the payment is delayed, you can get in touch with the airline’s customer support.
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a full refund.

Baggage Policy

The baggage policy of Avianca Guatemala Airlines(GU) allows one piece of carry-on baggage and one personal item bag for all the classes with a maximum weight of 22 lbs. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed

55 cm x 35 cm x 25 cm.

Note- The personal item bag is considered as the handbag, laptop bag or suitcase.

Checked Baggage Allowance

Baggage Allowance for Domestic flights within Guatemala

Cabin Class/ FlightBaggage allowance
Business Class70lbs
Economy Class50lbs

Baggage Allowance for flights to and from USA and Central America

Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class1 piece70lbs62 inches
Economy Class1 piece50lbs62 inches

Baggage Allowance for flights to and from South America

Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class1 piece70lbs62 inches
Economy Class1 piece50lbs62 inches

Baggage Allowance for Flights to and from Europe

Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class1 piece70lbs62 inches
Economy Class1 piece50lbs62 inches

Carry on baggage for infants

  • Avianca Guatemala Airlines(GU) will transport your infant’s child seat and stroller free of cost under checked baggage. A diaper bag will be counted under the parent’s carry-on limit.
  • The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

  • Avianca Guatemala Airlines(GU) allows pets such as dogs, cats, and small birds  only on the aircrafts but space for their travel is subject to availability. Hence, for a smooth travel with your beloved pet you must reserve a seat well before your scheduled departure.
  • If your tickets are booked with a third party, then make reservations for your pet with the concerned party only. 

Booking Fee

  • The booking fee for Avianca Guatemala Airlines scheduled flights varies depending on the destination, class, date, type of baggage, and check-in type.

Check-in and verification

  • Avianca Guatemala Airlines(GU) offers you an online check-in option where you can check your flight departure terminal, print out your boarding pass and e-ticket from the comfort of your home. 
  • The web check-in opens up 24 hours prior to your departure date. The web check-in rules for this airline are varied by airports and countries. 
  • Moreover, you can also print your boarding pass at the offline check-in kiosk counter, no later than 45 minutes prior scheduled departure.

 Baggage Check-in

  • After the self check-in procedure you are required to get your baggage checked at the baggage counter no earlier than 6 hours and no later than 60 minutes before scheduled departure.

In-flight Entertainment

  • Traveling via Avianca Guatemala Airlines(GU) provides you a whole package of entertainment. However, it is only available for flights longer than 3 hours. 
  • The Avianca Guatemala aircrafts are covered with seatback screens and wi-fi access to make your journey impeccable. You can watch your favorite movie, or listen to music for an incredible journey.

Avianca Guatemala Meal Policy

  • Avianca Guatemala(GU) provides in-flight meals only on some flights. The meals such as pre-packed snacks and drinks are available according to your flight duration and your cabin class. 
  • In-flight meals are not provided on domestic flights; however, water is provided on request

Customer Support

Passengers utilizing Avianca Guatemala Airlines(GU) flights can contact their customer support number (+502) 2470-8222 or visit https://www.avianca.com/gt/en/ for any other queries.

Avianca Guatemala Airlines- Frequently Asked Questions (FAQs)

  • Can I cancel my Avianca Guatemala Airlines Airlines flight?


    Yes, You can easily initiate a cancellation request for the flight booked via Avianca Guatemala Airlines.com, Avianca Guatemala Airlines Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Avianca Guatemala Airlines flights cancelled within the allowed time span.

  • Can I cancel my Avianca Guatemala Airlines reservation for free within 24hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How much does Avianca Guatemala Airlines charge for flight cancellation?

    The Avianca Guatemala Airlines(GU) flight cancellation fee is $100 to $400 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to get a refund with a non-refundable ticket?

    As per Avianca Guatemala Airlines(GU) cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • How long will it take to get the refund?

    The refund is usually initiated within 7-10 working days of Avianca Guatemala flight cancellation.

  • Do I get a refund if my flight is cancelled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Avianca Guatemala Airlines flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • Does Avianca Guatemala Airlines provide wheelchair service to specially-abled passengers?

    Yes, Avianca Guatemala Airlines Airlines(GU) offers wheelchair and mobility services from the check-in counters at your departing airport.

  • Do I need to show any documents while flying with Avianca Guatemala Airlines?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Avianca Guatemala flights. 

  • Is it safe to travel with Avianca Guatemala Airlines during Covid-19?

    Avianca Guatemala Airlines(GU) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to checking the temperature of each passenger, Avianca Guatemala Airlines ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within 24 hours of booking. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes, you can bring your own food. However, the container should be sealed perfectly.

  • Does Avianca Guatemala Airlines provide in-flight dining?

    Avianca Guatemala Airlines(GU) provides complimentary food and beverages on some flights, depending on the duration of the journey.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Avianca Guatemala Airlines charge for flight cancellation?

    If you cancel your Avianca Guatemala Airlines(GU) flights within 24 hours from your departure date then a nominal fee of $100 to $400 will be charged. However, after a 24 hours time frame, a fee of $100 to $500 will be charged as per Avianca Guatemala Airlines flight cancellation policy.

  • Where can I check my Avianca Guatemala Airlines flight status?

    You can simply visit the official website of Avianca Guatemala Airlines(GU). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does Avianca Guatemala Airlines allow pets on flights?

    Yes, you can travel seamlessly with your beloved pet(cats, dogs and small birds) on Avianca Guatemala Airlines flights. However, to learn more about the flying with pets guidelines you are advised to visit the official website of Avianca Guatemala Airlines.

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