Ethiopian Airlines

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About Ethiopian Airlines (ET)

Ethiopian Airlines (ET)- the flag carrier of Ethiopia, is headquartered in Addis Ababa Bole International Airport (ADD), Ethiopia, and is owned by the Ethiopian Government. The airline was founded in 1944, and its primary hub is Addis Ababa Bole International Airport (ADD), and its secondary hub is Lome-Tokoin International Airport(LFW), from where it operates its major Ethiopian flights. Furthermore, the airline has been a Star Alliance member since 2011, an International Air Transport Association member since 1959, and the African Airlines Association member since 1968.

Fleet

The fleet size of Ethiopian Airlines (ET) is 133, and it consists of Airbus A350, Boeing 737, Boeing 767, Boeing 777, Boeing 787, and Bombardier Dash Q-400. Here’s a list of aircraft owned by Ethiopian Airlines (ET):

AircraftIn Fleet
Airbus A350-90016
Boeing 737-70010
Boeing 737-80018
Boeing 737 MAX 84
Boeing 767-300ER3
Boeing 777-200LR6
Boeing 777-300ER4
Boeing 787-819
Boeing  787-98
De Havilland Dash 8-40032
Boeing 737-800F3
Boeing 777F10
Total133

Ethiopian Airlines Flights Details

Flights Per WeekMost Popular Destination
1832Addis Ababa Bole International Airport (ADD), Addis Ababa
FromToDeparture DatePrice
Addis Ababa (ADD)Los Angeles (LAX)May 10, 2022USD 820.04
Cairo (CAI)Brussels (BRU)Feb 12, 2022USD 242.85
Bahrain (BAH)Addis Ababa (ADD)Apr 14, 2022USD 692.17
Dire Dawa (DIR)Miami (MIA)Feb 24, 2022USD 1021.59
Addis Ababa (ADD)Paris (CDG)Apr 18, 2022USD 458.06
New Delhi (DEL)Addis Ababa (ADD)Feb 14, 2022USD 1082.30
Berlin (BER)Dire Dawa (DIR)Oct 18,2022USD 583.99
Frankfurt (FRA)Jijiga (JIJ)Aug 12, 2022USD 540.88
Nairobi (NBO)Addis Ababa (ADD)Jun 26, 2022USD 404.08
Mombasa (MBA)Dire Dawa (DIR)Feb 24, 2022USD 381.31

Top Airports Served by Ethiopian Airlines (ET)

  • Addis Ababa Bole International Airport (ADD)
  • Lome-Tokoin International Airport(LFW)
  • Cairo International Airport (CAI)
  • Quatro de Fevereiro Airport (LAD)
  • Ministro Pistarini International Airport (EZE)
  • Vienna International Airport (VIE)
  • Bahrain International Airport (BAH)
  • Toronto Pearson International Airport (YYZ)
  • Brussels Airport (BRU)
  • John F. Kennedy International Airport (JFK)

Ethiopian Airlines Policies & Services (ET)

Cancellation Policy

Ethiopian Airlines (ET) is constantly updating its Cancellation and Refund policy to keep it flexible and convenient for the passengers. You do not have to worry about the last-minute cancellation cost with an Ethiopian flights reservation. Under the Ethiopian Airlines cancellation policy, you can cancel your flight and claim a full refund under the following conditions:

  • Under Ethiopian Airlines 24 hour cancellation policy, if the flight is canceled within 24 hours of reservation, then Ethiopian Airlines (ET) will not charge any cancellation fee. 
  • The passengers are eligible to cancel their flights only if the booking is made from the official website, customer support or concerned airport counters.
  • If you have booked your Ethiopian Airlines flights from a third-party agency, then contact their customer support for more information about the refund policy.
  • Also, if you cancel your Ethiopian Airlines flight within 24hours of booking, you are eligible for a full refund if your flight’s departure is at least 7 days later at the time of booking.
  • The cancellation fee depends on the flight route, destination, and many more factors.
  • You are required to pay a penalty of US$ 100-US$ 500 if you cancel your flight after 24 hours of booking.

Refund Policy

  • As per Ethiopian Airlines 24 hour cancellation policy, the passenger is eligible for a refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • Passengers affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a full refund.
  • Ticket refund is subject to the type of ticket you have purchased, source, route, and reasons for cancellation.
  • If you have purchased the tickets through the official website or mobile application of Ethiopian Airlines (ET), then the cancellation and refund request will be made through the same.

Baggage Policy

The baggage allowance for all domestic Ethiopian routes is 66lbs for Cloud Nine Business Class and 44lbs for Economy Class. For international routes (except routes between the Middle East and all other stations), the checked baggage allowance is 2 pieces 760lbs each or 3pieces 50lbs each for Cloud Nine, and for Economy Class, 2pieces 50lbs each.

Checked Baggage Allowance

Cabin Class / FlightPieceBaggage allowance
Business Class266lbs
Economy Class144lbs

Note: Star Alliance Gold passengers traveling in First/Business Class are allowed to bring at least 2 pieces of carry-on luggage weighing 7kg each with the dimension of each piece 23×40×55 cm.

Carry on Baggage for Infants

  • The large or two-piece strollers need to be checked at counters. Usually, the airline accepts a stroller and car seat free of charge for babies under 2years old.
  • Parents can bring an extra baby bag containing the baby food, diaper, or anything needed during the flight.

Carry On Pets

  • When carried in a container, Ethiopian Airlines (ET) allows cats and dogs and accompanied by a passenger or shipped as cargo.
  • Ethiopian Airlines (ET) accepts 2 dogs and cats in Economy Class and 1 in Business class, in a container with dimensions not more than 5523×4023×20 cm and should not exceed 17lbs including the container.
  • Service dogs are allowed in the cabin if properly harnessed and muzzled.

Booking Fee

  • Ethiopian Airline (ET) doesn’t charge any booking fees for bookings via the official website. However, the airline levies some carrier-imposed charges.

Check-in and Verification

  • Ethiopian Airlines (ET)offers you an online check-in option where you can check your flight departure terminal, book your favorite seat and print out your boarding pass from the comfort of your home. However, Mali, Republic of Congo, Democratic Republic of Congo, Kenya, Chad, Burkina Faso, Seychelles, UK, Yaounde Nsimalen, Ndola, Niamey, Libreville, and Abidjan are exceptions to online check-in.
  • The web check-in opens up 24 hours prior to your departure date till 60 minutes before the flight takes off.
  • Moreover, if you’re unable to print your boarding pass, then you can print one at the offline self-check-in kiosk no later than 60 minutes before departure.

Baggage Check-in

After the self-check-in procedure, you are required to get your baggage checked at the baggage counter no earlier than 6 hours and no later than 60 minutes before scheduled departure.

In-Flight Entertainment

Travelling via Ethiopian Airlines (ET) provides you a whole package of entertainment. The Ethiopian Airlines (ET) aircrafts provides a wide range of music to listen to and wi-fi access to make your journey impeccable.

Ethiopian Airlines in-Flight Meal (ET)

  • Ethiopian Airlines (ET) provides hot meals and hot or cold snacks. All meals and drinks are complimentary on all Ethiopian Airlines (ET) services.
  • Ethiopian Airlines (ET) meal service depends on the route and time of the day.
  • Economy Class passengers are provided with three-course meals with drinks of their choice.

Customer Support

Passengers utilizing Ethiopian Airlines (ET) flights can call on their customer support toll free number +251 116 179 900 or visit https://www.ethiopianairlines.com/us/ for any other queries.

FAQs

  1. Can I cancel my Ethiopian Airlines (ET) flight?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.ethiopianairlines.com/aa, Ethiopian Airlines (ET) contact no +251 116 179 900, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Ethiopian Airlines flights canceled within the allowed time span.

  2. Can I cancel my Ethiopian Airlines (ET) reservation for free within 24hours?

    If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  3. How much does Ethiopian Airlines (ET) charge for flight cancellation?

    The Ethiopian Airlines flight cancellation fee is US$ 100-US$500 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  4. How long will it take to get the refund?

    The refund is usually initiated within 7-10 working days of Ethiopian Airlines (ET) flight cancellation.

  5. Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  6. Can I make a cancellation request on the day of departure?

    Ethiopian Airlines flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  7. Does Ethiopian Airlines provide wheelchair service to specially-abled passengers?

    Yes, Ethiopian Airlines (ET) offers wheelchair and mobility services from the check-in counters at your departing airport.

  8. Do I need to show any documents while flying with Ethiopian Airlines (ET)?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Ethiopian Airlines (ET) flights.

  9. Is it safe to travel with Ethiopian Airlines (ET) during Covid-19?

    Ethiopian Airlines (ET) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Ethiopian Airlines (ET) ensures safe travel.

  10. How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  11. Can I bring my own food?

    Yes you can bring your own food and can eat it on the flight. However, you aren’t allowed to drink your own alcoholic beverages on the flight.

  12. Does Ethiopian Airlines (ET) provide in-flight dining?

    Ethiopian Airlines (ET) provides complimentary food and beverages on all flights, depending on the duration of the journey.

  13. Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  14. How much does Ethiopian Airlines (ET) charge for flight cancellation?

    If you cancel your Ethiopian Airlines (ET) flights within 24 hours from your departure date then a nominal fee of $100 to $400 will be charged. However, after a 24 hours time frame, a fee of $100 to $500 will be charged as per Ethiopian Airlines (ET) flight cancellation policy.

  15. Where can I check my Ethiopian Airlines (ET) flight status?

    You can simply visit the official website of Ethiopian Airlines (ET). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  16. Does Ethiopian Airlines (ET) allow pets on flights?

    Yes, you can travel seamlessly with your beloved pet on Ethiopian Airlines (ET) flights. However, to learn more about the flying with pets guidelines you are advised to visit the official website.

Ethiopian Airlines ‏Popular Airports

  • Addis Ababa Bole International Airport Flights
  • Newark Liberty International Airport Flights
  • Dulles International Airport Flights
  • Chicago O’hare International Airport Flights
  • John F Kennedy International Airport Flights

Ethiopian Airlines Popular Routes

  • Lome to Newark (LFW to EWR)
  • Newark to Lome (EWR to LFW)
  • Addis Ababa to Washington Dc (ADD to WAS)
  • Chicago to Addis Ababa (CHI to ADD)
  • Addis Ababa to Chicago (ADD to CHI)
  • New York City to Lome (NYC to LFW)

Ethiopian Airlines Popular Destinations

  • Flights to Newark
  • Flights to Lome
  • Flights to Addis Ababa
  • Flights to Washington DC
  • Flights to Chicago
  • Flights to New York City

Other Help Topics

  • Ethiopian Airline customer support number
  • Ethiopian Airline flight change
  • Ethiopian Airline cancellation policy
  • Ethiopian Airline refund policy
  • Ethiopian Airline baggage policy

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