Lufthansa Airlines

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About Lufthansa Airlines

Deutsche Lufthansa AG, commonly known as Lufthansa, is a major flag carrier airline of Germany. In addition, it is headquartered in Frankfurt and has primary hubs at the Frankfurt International Airport and Munich International Airport. Founded in 1953, Lufthansa Airlines(LH) is one of the founding members of Star Airlines Alliance. Currently, the airline serves 220 destinations worldwide. Moreover, the airline also owns several subsidiary airlines across Europe, Australia, and Africa. 

Fleet

The fleet size of Lufthansa Airlines fleet is 263 and consists of narrow and wide body aircrafts made out of Airbus and Boeing.

Let’s find out the list of aircrafts employed for Lufthansa Airlines(LH):

AircraftIn Fleet
Airbus A31914
Airbus A320-20056
Airbus A320neo30
Airbus A321-10020
Airbus A321-20043
Airbus A321neo11
Airbus A330-30013
Airbus A340-30017
Airbus A340-6005
Airbus A350-90018
Boeing 747-4008
Boeing 747-8I19
Total263

Lufthansa Airlines(LH) Flight Details

Flights Per WeekMost Popular Destination
27015Frankfurt International Airport(FRA)

Popular Flight Routes and Destination

OriginDestinationDeparture DateBest Price
Birmingham(BHX)Frankfurt(FRA)Apr 19, 2022USD 439
Dublin(DUB)Miami(MIA)Apr 16, 2022USD 343
Copenhagen(CPH)Frankfurt(FRA)Mar 05, 2022USD 159 
Mexico City(MEX)Los Angeles(LAX)May 22, 2022USD 545 
New York(JFK)Frankfurt(FRA)Sep 18, 2022USD 1215
Boston(BOS)Dublin(DUB)Nov 15, 2022USD 318 
Amsterdam(AMS)Frankfurt(FRA)May 13, 2022USD 293 
Chicago(ORD)Madrid(MAD)Oct 03, 2022USD 298 
Frankfurt(FRA)Amsterdam(AMS)Apr 26, 2022USD 168 
Nairobi(NBO)Frankfurt(FRA)Jun 15, 2022USD 318 

Top Airports Served by Lufthansa Airlines(LH)

  • Frankfurt am Main Airport (FRA)
  • Munich Franz Josef Strauss Airport (MUC)
  • Berlin Brandenburg Airport (BER)
  • Hamburg Airport (HAM)
  • London Heathrow Airport (LHR)
  • Duesseldorf Intl Airport (DUS)
  • Paris Charles de Gaulle Airport (CDG)
  • Barcelona-El Prat Airport (BCN)
  • Hannover Airport (HAJ)
  • Rome Fiumicino Airport (FCO)
  • Stockholm Arlanda Airport (ARN)
  • Brussels Bruxelles-National Airport (BRU)
  • Oslo Gardermoen Airport (OSL)
  • Madrid Barajas Airport (MAD)
  • Manchester Airport (MAN)

Lufthansa Airlines(LH) Policies & Services 

Cancellation Policy

The Lufthansa Airlines cancellation policy provides premium benefits and seamless experience to offer convenience to all the passengers. Besides, with Lufthansa Airlines(LH), you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

  • The passengers are eligible to cancel their Lufthansa Airlines(LH) flights only if the booking is made from Lufthansa Airlines official website, customer support or concerned airport counters. 
  • For bookings made via a third-party agency you are suggested to contact the concerned party only.
  • The cancellation is  allowed only if the booking is made 7 days or more prior to the scheduled departure date.
  • If the flight is cancelled within 24 hours of reservation, then Lufthansa Airlines will not charge any cancellation fee. 
  • The amount of cancellation fee depends on the flight route, destination and many more.
  • The Lufthansa Airlines 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

Refund Policy

  • As per Lufthansa Airlines(LH) flight cancellation refund policy the passenger is eligible for refund if the flight is cancelled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is cancelled within 24 hours of booking.
  • The refund will be credited within 7 working days if purchased by credit card and 20 days if purchased by cash or cheque from the day of cancellation. And, in case the payment is delayed further, you can get in touch with the airline’s customer support.
  • The refund of the Lufthansa Airlines(LH) flight ticket depends upon several factors like technical glitch, flight cancellation and many more. 
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the Lufthansa Airlines cancellation policy.

Baggage Policy

The baggage policy of Lufthansa Airlines(LH) follows different baggage rules depending on the class. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed 55 cm × 40 cm × 23 cm. 

  • Business Class and First Class
    Two pieces of carry-on baggage not weighing more than 17 lbs and one personal item bag with dimensions of 158 cm.
  • Economy class and Premium Economy Class
    One piece of carry-on baggage not weighing more than 17 lbs and one personal item bag with dimensions of 158 cm.

Note- The personal item bag is considered as the handbag, laptop bag or suitcase.

Checked Baggage Allowance

Baggage Allowance for Domestic flights within Germany
Cabin Class/ FlightBaggage allowance
Business Class70 lbs
Economy Class50 lbs
Baggage Allowance for flights to and from USA and Central America
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
First Class3 pieces70 lbs62 inches
Business Class2 pieces70 lbs62 inches
Premium Economy Class2 pieces50 lbs62 inches
Economy 1 piece50 lbs62 inches
  Baggage Allowance for flights to and from South America
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
First Class3 pieces70 lbs62 inches
Business Class2 pieces70 lbs62 inches
Premium Economy Class2 pieces50 lbs62 inches
Economy 1 piece50 lbs62 inches
Baggage Allowance for Flights to and from Europe
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class2 pieces70 lbs62 inches
Economy Classic1 piece50 lbs62 inches

Carry on baggage for infants

  • Lufthansa Airlines(LH) will transport your infant’s child seat and stroller free of cost under checked baggage. Infants can check-in one bag with a maximum weight of 50 lbs apart from the parent’s baggage limit.
  • The airlines also recommend the use of car seats to optimise your child’s safety as per the Federation Aviation Administration. 

Carry on pets

  • Lufthansa Airlines(LH) allows pets such as dogs and cats only on the aircrafts but space for their travel is subject to availability. Hence, for a smooth travel with your beloved pet you must reserve a seat 48 hours before your scheduled departure.
  • If your tickets are booked with a third party, then make reservations for your pet with the concerned party only. 
  • The minimum age of the pets allowed on the aircraft must be above 12 weeks for both cats and dogs. 

Booking Fee

  • A nominal service fee for Lufthansa Airlines scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

  • Lufthansa Airlines(LH) offers you two ways for online check-in: via website or Lufthansa mobile app. Through this option you can change your seat, check your flight terminal, and print your boarding pass(only for some routes) from the comfort of your home. 
  • The web check-in opens up 23 hours prior to your departure date till 60 minutes before the flight takes off. 
  • Due to the current pandemic situation, mobile boarding passes aren’t available on every flight. In that case, you will receive your boarding pass only when you get your Covid-19 documents checked at the counter.
  • The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks. 

Baggage Check-in

  • After the self check-in procedure you are required to get your baggage checked at the baggage counter no later than 45 minutes before your scheduled departure. 

In-flight Entertainment

  • Travelling via Lufthansa Airlines(LH) flights provides you a whole package of entertainment from which you can choose what suits you best. 
  • The Lufthansa Airlines aircrafts are packed with seatback screens and Wi-fi access to make your journey impeccable. 
  •  The Lufthansa Entertainment Programme offers you a wide range of movies, TV shows, music, and games. 
  • If you’re travelling with kids, they can enjoy their flight journey while playing games and watching movies. 

Lufthansa Airlines(LH) Meal Policy

  • Lufthansa Airlines(LH) provides paid in-flight meals such as snacks, beverages, freshly prepared dishes for breakfast, lunch, dinner and special meals for kids. 
  • For short and medium haul flights, meals are available according to your flight duration. However, for long haul flights, an extensive selection of meals are offered.

Customer Support

  • Passengers utilising Lufthansa flights can call on their customer support number 1800 102 5838 or visit https://www.lufthansa.com/us/en/ for any other queries.

Lufthansa Airlines(LH)– Frequently Asked Questions (FAQs)

  • Can I cancel my Lufthansa Airlines flight?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.lufthansa.com/in/en/homepage, Lufthansa Airlines Call Centre, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Lufthansa Airlines flights cancelled within the allowed time span.

  • Can I cancel my Lufthansa Airlines reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How much does Lufthansa Airlines charge for flight cancellation?

    The Lufthansa Airlines(LH) flight cancellation fee is 100$ to 400$ and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to get a refund with a non-refundable ticket?

    As per Lufthansa Airlines cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • How long will it take to get the refund ?

    The refund will be credited within 7 working days if purchased by credit card and 20 days if purchased by cash or cheque from the day of cancellation.

  • Do I get a refund if my flight is cancelled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Lufthansa Airlines(LH) flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • Does Lufthansa Airlines provide wheelchair service to specially-abled passengers?

    Yes, Lufthansa Airlines(LH) offers special assistance and wheelchairs to all the specially abled passengers.

  • Do I need to show any documents while flying with Lufthansa Airlines?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Lufthansa Airlines flights.

  • Is it safe to travel with Lufthansa Airlines during Covid-19?

    Lufthansa Airlines(LH) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitising the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Lufthansa Airlines ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does Lufthansa Airlines provide in-flight dining?

    Lufthansa Airlines(LH) provides complimentary food and beverages on all flights, depending on the duration of the journey.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Lufthansa Airlines charge for flight cancellation?

    If you cancel your Lufthansa Airlines flights within 24 hours from your departure date then a nominal fee of 100$ to 400$ will be charged. However, after a 24 hours time frame, a fee of 100$ to 500$ will be charged as per Lufthansa Airlines flight cancellation policy. 

  • Where can I check my Lufthansa Airlines flight status?

    You can simply visit the official website of Lufthansa Airlines(LH). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does Lufthansa Airlines Airlines allow pets on flights?

    Yes, you can travel seamlessly with your beloved dog or cat on Lufthansa Airlines flights. However, to learn more about the flying with pets guidelines you are advised to visit the official website of Lufthansa Airlines(LH).

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