VivaAerobús

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About VivaAerobús

VivaAerobús is a low cost carrier airline of Mexico and is headquartered in Monterrey. Founded in 2006, the airline has a primary hub at the Monterrey International Airport. As of now, VivaAerobús(VB) operates in 58 destinations of Mexico, United States, Colombia, Cuba, and Costa Rica. In addition, the airline is fully owned by Inversionistas en Autotransportes Mexicanos, which is the largest bus company in Mexico. Furthermore, VivaAerobus flights are the most booked in Mexico, and flys more than 3000 flights per week. 

Fleet

The size of VivaAerobús fleet is 56 and consists of wide body aircraft made completely out of the Airbus family. 

Let’s find out the list of aircrafts employed for VivaAerobúsAirlines(VB):

AircraftIn Fleet
Airbus A320-20020
Airbus A320neo20
Airbus A321-2008
Airbus A321neo8
Total56

VivaAerobús Flight Details

Flights Per WeekMost Popular Destination
3394 Monterrey International Airport(MTY)

Popular VivaAerobus Flights Routes and Destination

OriginDestinationDeparture DateBest Price
Bogota(BOG)Cancun(CUN)May 22, 2022USD 545
Culiacan(CUL)Monterrey(MTY)Sep 18, 2022USD 566
Guadalajara(GDL)Monterrey(MTY)Jul 20, 2022USD 458
Puerto Vallarta(PVR)Mexico City(MEX)Jun 05, 2022USD 438 
Tijuana(TIJ)Monterrey(MTY)May 13, 2022USD 293 
Merida(MID)San Jose(SJO)Oct 21, 2022USD 369
Monterrey(MTY)San Antonio(SAT)Oct 05, 2022USD 344
Cancun(CUN)Veracruz(VER)Mar 13, 2022USD 566
Tuxtla(TGZ)Bogota(BOG)Sep 10, 2022USD 412
Houston(IAH)Monterrey(MTY)Apr 26, 2022USD 868

Top Airports Served by VivaAerobús (VB)

  • Mexico City Benito Juarez Airport (MEX)
  •  Monterrey Gen Mariano Escobedo Airport (MTY)
  •  Cancun Airport (CUN)
  •  Guadalajara Miguel Hidal Airport (GDL)
  •  Tijuana Rodriguez Airport (TIJ)
  •  Mérida Rejon Airport (MID)
  •  Puerto Vallarta Ordaz Airport (PVR)
  •  Veracruz Las Bajadas Airport (VER)
  •  Houston George Bush Intcntl Airport (IAH)
  •  Ciudad Juárez Abraham Gonzalez Airport (CJS)
  •  León Del Bajio Airport (BJX)
  •  San José del Cabo Los Cabos Airport (SJD)
  •  Culiacán Fedl De Bachigualato Airport (CUL)
  •  San Antonio Airport (SAT)
  •  Tuxtla Gutiérrez Ángel Albino Corzo Airport (TGZ)

VivaAerobús(VB) Policies & Services 

Cancellation Policy

The VivaAerobús cancellation policy provides flexibility and chaos-free experience to all the passengers and makes their journey worthwhile. Besides, with VivaAerobús(VB), you don’t have to worry about the refund or last minute cancellation. Here are some facts explaining the policy:

  • The passengers are eligible to cancel their flights only if the booking is made from the official website, customer support or concerned airport counters.
  • If you have booked your VivaAerobus flights from a third-party agency, then contact their customer support for more information about the refund policy.
  • The cancellation is only allowed if the booking is made 7 days prior to the scheduled departure date.
  • If the flight ticket is canceled within 24 hours of reservation, then VivaAerobús will not charge any cancellation fee. 
  • If you cancel your VivaAerobús flight ticket after 24 hours of reservation, then the ticket will become non-refundable.  
  •  The 24 hour VivaAerobús flight cancellation policy is applicable to both domestic and international flight tickets.

  Refund Policy

  • As per VivaAerobús(VB) flight cancellation refund policy the passenger is eligible for full refund only if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment.
  • If cancellation is made within 24 hours then the refund will be credited within 7- 10 working days. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
  • The refund of the VivaAerobus flights depends upon several factors like technical glitch, flight cancellation and many more. 
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund irrespective of refundable / non-refundable ticket fares.

Baggage Policy

  • The baggage policy of VivaAerobús(VB) allows one piece of carry-on baggage and one personal item bag for all classes and flight routes.

Personal Item Bag

  • The personal item bag is considered as the handbag, laptop bag or suitcase which should be fit in the overhead bin or under the seat in front of you. The maximum dimensions allowed is 18cm x 14cm x 8cm. 

Carry-on Baggage

  • The maximum dimensions allowed  for carry-on baggage is 22cm x 16cm x 10cm.
  •  If your flight type is Light or Extra, then you can take carry-on baggage with up to 22lbs. But if your flight type is Smart, then you can take carry-on baggage with up to 33lbs

Checked Baggage Allowance

Baggage Allowance for  Domestic flights within Mexico

Cabin Class/ FlightNo. of pieces allowedBaggage allowanceMaximum Size
Extra 1 piece33lbs62 inches
Smart1 piece55lbs62 inches

Baggage Allowance for flights to and from USA

Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum Size
Extra 1 piece33lbs62 inches
Smart1 piece55lbs62 inches

Baggage Allowance for flights to and from Cuba, Colombia, and Costa Rica

Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum Size
Extra 1 piece33lbs62 inches
Smart1 piece55lbs62 inches

Carry on baggage for infants

  • VivaAerobús(VB) will transport your infant’s child seat and stroller free of cost under checked baggage, only if you choose an individual seat for your baby. 
  • If you wish to carry your baby on your lap, then there will be no child seat or any kind of checked baggage allowed. 
  • The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

  • VivaAerobus flights allows pets such as dogs and cats in the passenger cabin of the aircrafts.  
  • For pets traveling via VivaAerobús, the kennel along with the pet must not exceed 27lbs and dimensions of 18cmx 14cmx 8cm.

Booking Fee

  • The booking fee for VivaAerobús scheduled flights is charged on flight bookings via the official website and depends on various factors like: the destination, class, date, type of baggage, and check-in type.

Check-in and verification

  • VivaAerobús(VB)offers you an online check-in option via official website and the mobile app, where you can check your flight departure terminal, book your favorite seat, and print out your boarding pass from the comfort of your home. 
  • The web check-in opens up 72 hours prior to your VivaAerobus flights departure date till 4 hours before the flight takes off. 
  • Moreover, if you’re unable to do an online check-in, then you can easily proceed to the offline self check-in kiosk at the concerned airport. 

 Baggage Check-in

  • After the self check-in procedure you are required to get your baggage checked at the baggage counter no later than 90 minutes before scheduled departure.

 In-flight Entertainment

  • Traveling via VivaAerobús(VB) provides a wide variety of inflight entertainment options which includes gaming, music, movies and much more. The VivaAerobús aircrafts offers unlimited wi-fi access till the end of your journey. 
  • You can watch your favorite movie, TV shows, or listen to music/podcasts, plus if you’re flying with kids they can enjoy the ride while playing games. 

VivaAerobús(VB) Meal Policy

  • VivaAerobús(VB) provides paid snacks and beverages on all flights, depending on the duration of the journey and flight class. Although there isn’t a wide array of meals, you can buy a few snack items as per your convenience. 

 Customer Support

  • Passengers utilizing VivaAerobus flights can call on their customer support toll free number +81 82 150 150 or visit https://www.vivaaerobus.com/en-us/ for any other queries.

VivaAerobús- Frequently Asked Questions (FAQs)

  • Does VivaAerobús provide wheelchair service to specially-abled passengers?

    Yes, VivaAerobús(VB) offers wheelchair and mobility services from the check-in counters at your departing airport. Upon arrival at your destination, you will be taken to the connecting flight or assisted upon the completion of your arrival.

  • Do I need to show any documents while flying with VivaAerobús?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for VivaAerobús flights.

  • Is it safe to travel with VivaAerobús during Covid-19?

    VivaAerobús(VB) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, VivaAerobús ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To avail refund for a non-refundable ticket, you must cancel it within 24 hours of booking. The cancellation fee of $200 will be charged and rest will be paid as a refund.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does VivaAerobús provide in-flight dining?

    VivaAerobús(VB) provides paid snacks and beverages on all flights, depending on the duration of the journey and flight class.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does the VivaAerobús charge for flight cancellation?

    If you cancel your VivaAerobús flights within 24 hours from your departure date then a nominal fee of $100 to $400 will be charged. However, after a 24 hours time frame, a fee of $100 to $500 will be charged as per VivaAerobús flight cancellation policy.

  • Where can I check my VivaAerobús flight status?

    You can simply visit the official website of VivaAerobús(VB). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Do VivaAerobús allow pets on flights?

    Yes, you can travel seamlessly with your beloved cat and dogs in the passenger cabin of VivaAerobús aircrafts. However, to learn more about the flying with pets guidelines you are advised to visit the official website of the airline.

  • Can I cancel my VivaAerobús flight?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.VivaAerobús.com/, VivaAerobús Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible VivaAerobús flights canceled within the allowed time span.

  • Can I cancel my VivaAerobús reservation for free within 24hours?

    If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7days or more at the time of initiating the cancellation request.

  • How much does VivaAerobús charge for flight cancellation?

    The VivaAerobús(VB) flight cancellation fee is $100 to $400 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  •   How long will it take to get the refund?

    The refund is usually initiated within 7- 10 working days of VivaAerobús flight cancellation.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    VivaAerobús flight cancellation policy allows you to cancel your booking on the same day of departure. You will have to pay a cancellation fee, on top of the full amount of your flight ticket.

VivaAerobus Popular Airports

  • Benito Juárez International Airport
  • General Abelardo L. Rodriguez International Airport
  • Cancún International Airport
  • Miguel Hidalgo y Costilla International Airport
  • General Mariano Escobedo International Airport
  • Puerto Escondido Airport
    O’Hare International Airport
  • Gustavo Diaz Ordaz International Airport
  • Los Angeles International Airport
  • Los Cabos International Airport

Popular routes of the VivaAerobus airlines

  • Vivaaerobus Flights to Mexico City
  • Vivaaerobus Flights to Cancun
  • Vivaaerobus Flights to Guadalajara
  • Vivaaerobus Flights to Puerto Vallarta
  • Vivaaerobus Flights to New York
  • Vivaaerobus Flights to Chicago
  • Vivaaerobus Flights to San Francisco
  • Vivaaerobus Flights to Houston
  • Vivaaerobus Flights to Orlando
  • Vivaaerobus Flights to Los Angeles
  • Vivaaerobus Flights to Miami
  • Vivaaerobus Flights to Havana
  • Vivaaerobus Flights to Seattle
  • Vivaaerobus Flights to Atlanta
  • Vivaaerobus Flights to Washington D.C.
  • Vivaaerobus Flights to Las Vegas

VivaAerobus ‏(VB) airlines Destinations

Other Help Topics of VivaAerobus ‏(VB) airlines

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  • Air Algerie Airline flight change
  • Air Algerie Airline cancellation policy
  • Air Algerie Airline refund policy
  • Air Algerie Airline baggage policy

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